TITLE: Application Support Specialist – 2
positions available
KEY SKILLS: Supporting J2EE Applications, SQL Queries,
Oracle
TYPE: Permanent
LOCATION: RICHMOND HILL
SCOPE:
This role is for an individual who is passionate about providing
Support. You will possess excellent customer service skills, superior
communication skills.
This is not a programming job – and client will not consider Java
Developers. You must have previous support experience in a very
similar environment. Excellent opportunity – client is rated as one
of Fastest Growing Companies in North America on Deloitte's 2007
Technology Fast 500
The Application Support Specialist will act as the Technical interface
to clients for resolution of technical & functional problems related
to the recommended maintenance, use and fix/workarounds for the
client’s desktop and enterprise products. Support is provided via
voice and electronic means. The ideal candidate will assure the
highest level of client satisfaction utilizing both technical and
customer skills
Responsibilities:
· Provide functional and technical support to a J2EE web-based
enterprise application and desktop suite.
· Recommend known technical & functional solutions to clients, develop
workarounds and in some cases solutions for product defect resolution.
· Maintain, monitor, and develop new features for Technical Support's
web-based ticket tracking system using Java and database skills.
· Work in a 9x5 environment with the flexibility to work rotating
shifts and participate in on-call program in the future.
· Participate in Technical Support initiatives.
Knowledge and Skills:
Technical:
· Experience working with Java/J2EE technologies, proficiency in SQL
and relational database systems.
· Experience and knowledge in application server (e.g. TomCat, JBoss,
WebLogic, WebSphere) would be an asset.
EXCELLENT COMMUNICATION SKILLS REQUIRED
If do have these skills; e-mail a current version of your resume along
with an e-mail the a few bullets that quickly describe your
suitability for the role and this will push your application to the
top.
If you don’t have these skills but would like to be entered in our
database to be matched with available opportunities please e-mail your
resume with “Available Opportunities” in the subject line. This will
ensure your resume is directed for immediate data entry in our system
and we will be in touch as soon as you are matched to one of our
positions.
Please only apply to this ad if you are qualified!
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